Designing Human Experiences

For over 19 years Marcus successfully leads the holistic brand and marketing transformation for premium and luxury brands, delivers fully tailor-made and integrated CRM-/UX- and CX-strategies and advises for integrated brand and marketing excellence. 

Marcus believes in taking a human approach to everything.


Guiding principles

Stay true and think in all dimensions.
Plan connections and seamless interactions.
Deliver successful branding, marketing and communication strategies.
Master transition, implementation and brand excellence.
Provide leadership and supervision at every step in the process.
Seek change proactively and develop new business strategies.
Create new state-of-the-art experiences.
Have the big picture in mind when managing brands, products and services.
Prove every day you were the best choice for the task ahead.
Love getting great sh*t done.

Excellent collaboration, a good listener and a good thinker. Is comfortable challenging opinions in a constructive way. Creative and flexible, yet doesn’t lose sight of what is important. – Anja Langer Jacquin, Founder of ValueChange start-up and former Managing Director EMEA/Russia/Africa of CISCO Consulting

Human Experience Design

Change Management
Brand Core Experiences / BX
Customer Experiences / CX
User Experiences / UX
Direct Marketing Tactics & Sales Strategies
CRM / Customer Relationship Management & User Engagement
Campaigning & Branding Strategies
Plattform Concepts & Strategies
Physical & In store Experiences
Storytelling, Content Strategies & Customer Contact Points

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