Marcus Podorf has a unique premium and luxury brand transformation and marketing strategy background. Having worked with rare clients in the high-end sector, such as BDO AG, airtours, Lufthansa, Mercedes-Benz, Markem-Imaje and BMW, he has achieved outstanding results through hard work and attention to detail.
In addition, Marcus Podorf has delivered several premium brand relaunches and highly complex transformation projects. His passion for business, brand and integrated marketing excellence is reflected in his expertise in establishing, maintaining, and sustaining outstanding brand excellence through strategic leadership capabilities. Please find an overview of Marcus Podorf’s most recent and high-profile, non-confidential projects and responsibilities below.
Strategy Advisory / Interim Director 2020
Brand Repositioning & Brand Perception Change for global SAP-win, FY-2023
Value Proposition Design & Communications Strategy for global SAP-win, FY-2023
tom logisch® at 60th Salón Náutico, Barcelona
thjnk Duesseldorf x terra infrastructure
Director of Rebranding for the global civil engineering solutions provider thyssenkrupp infrastructure 2021/2022
Rebranding of thyssenkrupp infrastructure (internationally)
Strategy & Repositioning for thyssenkrupp infrastructure after the Carve-out
Corporate Identity & Corporate Design development
Design execution and implementation
Toolbox of communication measures and assets
Business & Senior Advisory Services for thjnk and thyssenkrupp
‘Thank you for everything. You did a mega job – we love your accuracy very much!’ – thjnk
UX Design Strategy & Concept 2022
Relaunch of the Webapp 2020
Review & Assessment, Scoping based on Analytics Data
CRM & Business Intelligence setup (‘Digital Outlook 2025′)
Business Continuity Planning
Planning new products & services
‘The Hirschen Group can be happy about a new client from the retail industry. In the future, the WPP shareholding will work for the Globus hypermarket chain. The company, which is headquartered in St. Wendel, Saarland, decided to cooperate with the WPP holding after a multi-stage pitch with a total of eight participants. The cooperation is unusually long-term: The contract runs for five years.‘ – Horizont
Interim Head of Lufthansa Premium Brand Refresh at DDB, Germany 2017-2018
Led and managed the strategic direction for the Lufthansa premium brand refresh (BTL) and Lufthansa Group Airlines rebranding for DDB Tribal, Hamburg.
Provided expertise and leadership in the transition for Lufthansa BTL, digital and CRM account for DDB Tribal and Lufthansa.
Led Lufthansa New Premium Brand Refresh by establishing key performance indicators on the development, requirements and management of projects, sans compromising the goals and profit of the organization.
Culture change and transformation, transition and team building.
Development of brand and digital strategy, platform concepts, tone of voice, CRM, including BX/UX/UI.
Content strategies and asset production.
‘Thank you, Marcus! We couldn’t have done it without you!’ – Member of the Management Board, DDB Tribal
Lufthansa Group Airlines Rebranding (B2B2C)
Leadership & Rebranding Strategy for DDB & Tribal, Hamburg 2017-2018
CRM account transition and set-up, CRM strategies and digitalisation 2016 -2017
Led the transition for the CRM account of 7 digits of budget for Mercedes-Benz, including Mercedes-Benz Cars, Mercedes Maybach, Mercedes me, and Pullman lines, within a highly complex start-up business of 6 months young with fast-growing environment. Provided education for the creation team and a culture task force due to a huge increase of multinational and multicultural personnel entering the company after the second month of assumption.
Institutionalised strategies and concepts.
Managed customer acquisitions and brand-building campaigns for more than 128 markets, CH, EU, and US.
Planned and supervised the launching of communication for more than 13 new car series for the global markets which was delivered within the scheduled period and on the budget by collaborating with all business units.
Managed 2 CRM consultants and additional, dedicated campaign teams.
Implemented business development and change strategy for CRM which is the cornerstone of all marketing and campaign activities.
Initiated the development of new products, services, and applications.
Monitored budget expenditures, and advised and supported the clients in the restructuring process for digital transformation of the specific business area.
Achieved the second best client rating among all agency units, securing agency bonuses and increasing engagement, for two consecutive period, which was a clear indication of strong and trustful client relations and improvement in all areas of the account.
“Marcus has an excellent understanding of CRM. He was a real asset for us—and a reason why we rated the agency better.” – Director CRM and Campaigning Mercedes-Benz
Strategic Consulting & Advisory Services for Ann-Marlene Henning, Founder of the Make Love Movement 2012-2013
Delivered workshops, personas/audience profiles, brand and content architecture and advisory services for Ann-Marlene Henning, founder and author of the Make Love Movement (books, TV series, online activities, social media, content hub, podcast blog, vlog, and other media formats).
Advised also for TV station tender and business setup
Marcus Podorf was not involved in the further execution process (executed by public-service broadcasters)
Nominated for the Grimme Online Award 2014
T-Systems – Champs for Champs
Champs for Champs campaign ecosystem 2012-2013
UX strategy for Philipp & Keuntje, Hamburg:
(Digital) communications and conversation strategy
User engagement and re-engagement strategy
Promotion mechanisms and Follow-up campaign
airtours Luxury Travel Brand
Relaunch, digitisation, CRM and marketing strategies for airtours, the luxury brand of TUI travel 2009-2012
Won airtours luxury brand account for Wunderman and led and managed the strategic direction for the airtours brand relaunch. Mastered the roll-out on time, on budget and within nine months of winning the pitch.
Led and supervised brand vision to brand excellence
Led the implementation of the brand identity in Germany and Russia (B2B/B2C/B2B2C).
Provided expertise and leadership for more than 88 people, 5 offices in 2 countries involved, 30 direct reports.
Developed winning marketing strategies (B2B/B2B2C/B2C), communication plans and customer journeys.
Planned stakeholder events and launch communication.
Consulted for CRM strategies, CRM technologies and implementation.
‘You did great work. And it was truly an amazing time I’ll never forget!’ – Stefan Schaub, Director Brand Excellence, airtours
‘In the beginning of 2017, almost 8 years after the relaunch, airtours was able to announce that the average age of its customers had dropped from 55 years (2011) to 45 years and that 34% of its customers were regular customers.’ – airtours Public Relations, 2017
‘airtours continues to be the market leader in the luxury segment with the most comprehensive range of high-quality trips and a significant share of tailor-made individual trips for the German market.’ – airtours Public Relations, 2017
Vattenfall Europe (B2C)
Relaunch and digitalisation of the “Vattenfall Highlights” loyalty program 2008-2012
Supervised the account Vattenfall Europe and its loyalty program “Vattenfall Highlights.” for The Wunderman Network.
Set up and supervised an integrated team for quarterly releases (direct, online, eCRM).
Planned budget, communication strategy and program development.
Led change and initiatives for the digitalization of the program.
Developed concepts for print and web publishing processes, and program activation.
Citibank Germany (B2C)
Integrated marketing, rebranding and transition 2008-2010
Supervised the account and an integrated agency team (15+ people) for The Wunderman Network.
Developed strategies and concepts for above and below the line, direct and remote/online media.
Led various campaigns and lead generation projects.
Led rebranding processes from Citibank Germany to Targobank through several pitches.
Lufthansa Miles & More Credit Card (B2B and B2B)
Led the brand flip from Visa to MasterCard and CRM for the Lufthansa Miles & More Credit Card 2006-2007
Won brand flip project for weigertpirouzwolf and led and managed the strategic direction for the brand flip from VISA to MasterCard. Mastered the holistic relaunch on time, on budget and within six months.
Planned, budgeted and led the brand flip.
Provided expertise and leadership for more than 20 people across 6 companies involved, 6 direct reports.
Account Reset 2006
Led the turn-around, changes and transition to secure the key account for weigertpirouzwolf. Set up and supervised an integrated dialogue marketing unit as consquence, responsible for creative conception, budgeting, production services and quality management (team of six people).
Planned and executed CRM program activities (acquisition, loyalty, churn, retention).
Led the holistic brand flip for the account from VISA to MasterCard across various stakeholders and partner companies.
EnBW/Die SüdBeste (B2C)
Led the brand and loyalty program launch for EnBW 2007
Supervised the account and led the implementation and launching of the new SüdBest brand across all channels and media (ATL, Out of Home, Direct, CRM) for weigertpirouzwolf.
Managed program communication and activation.
Monitored budgeting, managed and supervised photo productions and ensured integrated campaign experience (ATL, BTL, direct, CRM).
markilux® (B2C and B2B)
Led the brand relaunch for the premium brand markilux® 2004
Won markilux® Account for KP&Z, managed the strategic direction and implementation of the holistic brand relaunch (B2C, B2B).
KONICA MINOLTA (B2B)
Led the rebranding and CRM campaigns for KONICA MINOLTA Europe 2003-2006